Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP), set up databases, or configure your Web site. The status for your hosting account displays on the Hosting Account list page in the Hosting Manager.

To Check the Status of Your Hosting Account:

1. Log in to your Account Manager.
2. Under the Hosting & Email section, select Hosting Account List.
3. Next to the hosting account you want to modify, click Open.
4. In the menu on the left, select Account List.

The Account List displays the current status of your hosting accounts. In general, these are the different types of account status that you'll see:

Initialize Account

You need to set up your hosting account in order to use it. To set up your hosting account, click on name of the account you want to set up. We will walk you through the rest of the setup process.

Pending DNS

Your hosting account needs to match up with your domain name before you can upload files and manage your Web site. Depending on when you set up the nameservers for your domain, it can take up to 8 hours for your hosting account to match up with .com and .net domains and up to 48 hours for other domain extensions.

Pending Account Change

This account status displays whenever you have upgraded or downgraded your hosting account.

Pending Setup

This account status displays after you have set up your account. It may take a few minutes for us to configure your hosting account before you can use it.

Setup

Your account is set up. You may still have to wait up to 48 hours before you can upload files to your account (FTP), set up databases, or configure your Web site.

Once your hosting account is set up, you can log in to the Hosting Manager to manage your account, set up databases, and install various Web site features.