Where Can I Find My Customer Number?
You can find your customer number in the Customer Info & More area of your Account Manager. NOTE: If don't know your customer number and you need it to log in to your account, see Retrieving Your Customer Number or Password. To Find Your Customer Number Log in to your Account Manager. Under t ...
- Checking Your Account Status
You may have to wait up to 48 hours before you can upload files to your account (FTP), set up databases, or configure your Web site. The status for your hosting account displays on the Hosting Account list page in the Hosting Manager. To Check the Status of Your Hosting Account: Log in to your ...
- Canceling Your Hosting Account
Canceling your hosting account will delete all of your Web site files that you have stored on our servers. Be sure that you have copies of any files you want to keep before you cancel your account. To Cancel Your Hosting Account: Log in to your Account Manager. Under the Hosting & Email sect ...
- Which Forms of Payment Can I Use for my Hosting Account?
Currently, we accept credit cards and wire transfers for all of our hosting accounts. This streamlines our billing process so we can offer you the lowest prices possible for our services. We accept these major credit cards: Visa MasterCard American Express Discover You can also pay by chec ...
- How Do I Log in to My Account Manager?
You can manage many of the settings for your products and services from within your Account Manager. To Log in to Your Account Manager Select My Account from our main menu. Log in using your login name or customer number and password. If you do not remember your login name, customer number ...
- Explanation of Hosting related User Accounts
During your hosting account purchase, set up, and management, you create a number of accounts that are used to access different interfaces related to your hosted Web site. Each account is protected with a user name and password. These account interfaces and their functions are explained below: ...
- Changing Your Hosting Account Password or FTP Password
If necessary, you can use the Hosting Manager to change the password for your hosting account. This is the password you use to upload files to your hosting account. To Change Your Hosting Account Password Log in to your Account Manager. Under the Hosting & Email section, select Hosting Accou ...
- Retrieving Your Customer Number or Password
To log in to your account you need to have your customer number and password. If you cannot remember your customer number or password, you can use our Account Retrieval System to obtain the information necessary to access your account. To retrieve your customer name or password, click Forgot yo ...
- Switching Your Hosting Account Operating System
If you find that you need to switch the operating system of your hosting account, you can do so at any time. To Switch Your Hosting Account Operating System Log in to your Account Manager. Under the Hosting & Email section, select Hosting Account List. Click on the name of the hosting accoun ...
- Upgrading Your Hosting Account
If you find that you need additional space, bandwidth, or features for your Web site, you can upgrade your current hosting account. To Upgrade Your Hosting Account Log in to your Account Manager. Under the Hosting & Email section, select Hosting Account List. Click on the name of the hostin ...
- Setting up Your Hosting Account
Thank you for your hosting purchase. After you purchase a hosting plan, you need to log in to your Account Manager to finish setting up your account. To Set up Your Hosting Account Log in to your Account Manager. Under the Hosting & Email section, select Hosting Account List. Next to the ho ...
- How is my bandwidth usage calculated?
Bandwidth usage is a measure of Web site traffic. It is comprised of two traffic types: HTTP and FTP. HTTP traffic is incurred both when people visit and download files from your site using a Web browser. FTP traffic is incurred each time you upload site content using an FTP client. We measure ...
